Purunity currently has a 4.9 out of 5 Google rating from more than 4,500 reviews and serves more than 80,000 customers across the UAE, Oman and Turkey. A rating gives you a useful starting point, but the details inside the reviews are often more helpful. Here is what customers tend to talk about, and what is worth considering before you choose a purifier for your home.

What do Purunity customers talk about most?

When you read through Purunity customer reviews, a few things come up again and again: water taste and freshness, the convenience of having hot and cold water on demand, and the ease of installation and maintenance. Customers also mention their experiences with customer support, filter replacements and relocation, offering a clearer picture of what everyday use looks like beyond the product features alone.

Water taste and freshness

Not surprisingly, people talk about the water first. Several customers mention that it tastes noticeably fresher and cleaner than what they were drinking before. For some, that is the biggest difference they notice after switching. Others mention that having chilled water ready at any time makes them drink more water during the day. “We love our water filter? The taste is so fresh and crisp. The device is simple to use, the hot water is hot enough to make tea and coffee. We relocated for free and as promised in our contract. Could not recommend enough” Google Review

Everyday convenience

Many reviews mention how useful it is to have cold, ambient and hot water available from the same device. Tea and coffee come up often too, especially because there is no need to boil water separately. For families, simply having different temperatures ready throughout the day can make the purifier feel less like another appliance and more like part of the kitchen routine. “We love our Purunity water purifier? Hot, warm and cold, clean water at the touch of a button is amazing to have right on the counter! The Purunity team was super professional and helpful throughout the testing and installation process. 5 stars everywhere!” Google Review

Less reliance on bottled water

Customers who previously relied on weekly deliveries or large 5-gallon bottles often mention how much they enjoy not having bottles waiting by the door, taking up storage space or needing to be reordered. Some also point to the reduction in plastic as one of the reasons they are happy they made the switch. “Getting the Purunity water filter has been the best decision. Firstly the excellent service from them for the installation. I don’t have to drink from plastic bottles anymore or order weekly water delivery. I have hot, cold and room temp water on tap at all times. I highly recommend getting this water filter installed for your convenience and your health?” Google Review

Smooth installation and periodic maintenance

Service is another theme that appears regularly. Reviews mention smooth installations, professional technicians and a team that explains the system clearly before leaving. Customers also talk about responsive after-sales support and easy maintenance. One review specifically mentions the reassurance of having regular filter maintenance included, while another talks about relocating the purifier without an additional charge, as set out in their agreement. And then there are the smaller comments that tell you what living with the purifier is actually like: that it is quiet, easy to use, fits neatly into the kitchen and saves time in everyday routines. Taken together, the reviews are not only about water quality. They are mostly about making drinking water at home easier. “Really happy with the Purunity water purifier? The water tastes fresh and clean, and the system works efficiently without any hassle. Installation was smooth, and maintenance has been easy so far. Definitely a great choice for safe and reliable drinking water at home.” Google Review

What is the installation experience like?

A purifier is only useful if it works comfortably in the space where you actually live. Purunity's team handles the installation and sets up the purifier in the home. During the visit, the team will also explain how the device works and how to use its different functions. For many customers, this makes the transition straightforward: the purifier is installed, set up and explained during the same visit, so it is ready to become part of the daily routine from day one.

What the Purunity subscription includes

Purunity’s subscription model is designed to cover more than the purifier itself. The monthly plan includes the device, installation, original filter replacements, periodic maintenance, support and unlimited warranty under the applicable subscription terms. This means there is no need for a large upfront device purchase.

Service and filter replacement

A water purifier needs regular care to continue working as intended. With Purunity, periodic maintenance and original filter replacements are included in the subscription, so you do not need to keep track of replacement dates, search for compatible filters or arrange servicing separately. The maintenance schedule depends on the purifier you choose, and the team will explain what to expect when your system is installed. Want to know what maintenance looks like for a specific model? Talk to a Purunity Product Expert.

Warranty and support

Purunity subscriptions also include ongoing warranty and support. If something is not working as expected, you can contact the service team rather than arranging a third party repair yourself. The exact warranty conditions depend on your subscription agreement, so it is always worth reviewing them before installation.

Subscription versus buying a water purifier

A subscription can suit a household that wants the provider to manage service. Buying can suit a household that wants to own the device and arrange maintenance.

Why do water purifier certifications matter?

When you choose a water purifier, you trust it with something you use every day. So it is reasonable to look beyond the product description and ask whether its filtration claims have been independently tested.

Understanding NSF and WQA certification

Independent organisations such as NSF and the Water Quality Association (WQA) evaluate water treatment products and components against recognised standards. Depending on the certification, this can cover areas such as material safety, structural integrity and specific filtration or contaminant reduction performance. In simple terms, certification gives you an independent reference point. It means you do not have to rely only on what a brand says about its own product.

What the public NSF records show

NSF certification is based on different standards, and each standard looks at a different part of water filtration performance. NSF/ANSI 42 covers drinking water treatment products and components designed to improve aspects such as taste and odour. Purunity’s public NSF listing under this standard includes Fine+, Micro+, Nano+ and Sediment+. NSF/ANSI 58 applies specifically to reverse osmosis systems and components. Purunity’s RO+ membrane appears in the public NSF listing under this standard. You can verify these listings yourself through NSF’s public database by searching the company name, product name or standard number.

How to verify WQA certified products

The Water Quality Association (WQA) is another independent organisation that tests and certifies water treatment products. Its Gold Seal certification programme helps consumers check whether a product or component has been tested against recognised industry standards. WQA also has a public product directory, so you can look up certified products and see which model or component is listed, which standard applies and what the certification covers.

Can you try Purunity before deciding?

Purunity offers a 7-day free trial, so you can experience the purifier where it actually matters: in your own home. The trial forms part of the applicable subscription agreement, so it is a good idea to check the trial dates and key subscription terms before installation.

What can you learn during the trial?

A week is enough to notice the everyday things that are difficult to judge from a product page: how the purifier fits into your kitchen, whether you use the temperature options, how the water tastes and whether it feels easier than your current bottled water routine. Those small details can tell you much more about whether the purifier fits your household than a long list of specifications. Before the trial begins, take a moment to check the practical details too: when the trial ends, when billing begins, the minimum subscription period and any cancellation conditions that apply to your plan.

Is Purunity worth it?

Looking at more than 4,500 Google reviews and the experiences customers share, the answer is yes. With a 4.9 out of 5 Google rating, customers regularly highlight the convenience, service and everyday ease that Purunity brings to their homes. Customers often highlight the difference it makes to their daily routines. No more waiting for bottled water deliveries or finding space to store large bottles. Hot, cold and ambient water are available whenever needed, depending on the model. The subscription also makes a difference beyond the first few weeks. With regular filter replacements, periodic maintenance and ongoing support included, customers can enjoy their purifier without having to manage the servicing themselves. Of course, the right choice still depends on your household's needs. But if you are looking for filtered water at home with professional maintenance, filter replacements and support included, Purunity can be a worthwhile choice.

Choosing the right Purunity water purifier for your home

Once you have decided to switch to a water purifier, the next step is finding the right one for your home. Think about your daily routine. How many people will use the purifier? Do you regularly make tea or coffee? Would you prefer chilled water throughout the day? And how much space do you have available? Filtration technology is another important consideration. Purunity offers different systems to suit different needs. Aqualis+ uses reverse osmosis filtration, while Nativus+ uses NanoTrap technology designed to preserve naturally occurring minerals. Altus offers a free-standing design with hot, cold and ambient water dispensing. The right purifier is not necessarily the one with the most features. It is the one that fits your home, drinking habits and filtration needs. Not sure which Purunity model would work best for you? Talk to a Purunity Product Expert to explore your options and find the right fit for your home.

Still deciding?

Reviews can tell you what other customers think. A conversation with a Product Expert can help you understand which purifier fits your home and daily routine. Tell us a little about your household and our team can recommend a purifier, explain the filtration technology and show you what is included in the subscription. Find the Right Purunity for Your Home